FAQ

LOCATION AND MANUFACTURING

We are located in Southeast Florida. Our address is:

Chainlift
3705 NW 124 Ave
Coral Springs, FL 33065

Chainlift is made here in Florida. Some of the components are made by highly specialized factories in different states in the US. We do have a small number of components that are sourced internationally.

ORDERING, OUT OF STOCK ITEMS, & SHIPPING

shipping@chainlift.com

For dealer orders or inquiries please contact sales@chainlift.com

Most orders are shipped via the United States Postal Service (USPS) First Class Mail. We also offer express shipping for an additional charge.

International takes 2-6 weeks, Canada 1-2 weeks, domestic takes 3-5 days. If your order has not arrived within the times listed, please contact us. Also note times listed are from date of shipment, not date of order.

We do not take back orders unless we are doing pre-sales for a new product. If we are doing a pre-sale it will be very clearly listed in the top of the product description.

When you select an out of stock product, a green tab appears on the right of your screen. Click on that to register for in-stock notifications.

You will receive an email when your order ships. We ship Monday through Friday. Orders received before 3PM US Eastern Standard Time usually ship the same day.

Yes, we offer USPS Priority and Priority Express shipping options. The cut off time for shipping is around 3 PM US Eastern Standard Time each day. The "overnight" shipping we offer is USPS Priority Express -- just select the option at checkout. Note that the overnight service is not guaranteed by the post office -- it may take 2 days if you live in a rural area. We also offer USPS Priority 1-3 day service that usually saves 1-2 days off the shipping time.

Yes, we offer international shipping via USPS Priority Mail International and DHL Express Worldwide 3-5 day. Prices for expedited shipping vary by location, and if you are not given the option at checkout, contact us and we will enable it for your country.

Please note that if there are any custom fees for your country, you are responsible for those fees.

RETURNS & WARRANTY

We accept returns on products that have not been used (e.g. if you use the product, it cannot be returned.). The amount returned will be the full value less the shipping cost if shipping was free ($7 domestic). No returns on items over 30 days. Please contact us at customerservice@chainlift.com for return instructions.

Please see our Warranty Page

TECHNICAL

No. But we have designed and tested Chainlift to work on the majority of derailleurs made in the last 20-30 years. There are simply too many derailleurs types made over the last 100 years to make that guarantee.

Please watch our instructional video (click here) and visit the chart here (chart). Or if you don’t find your model on the list or don’t know your model, we will personally help you choose the right one. Just take a picture of your derailleur with your phone and email it to us (mail to: info@chainlift.com). We will reply quickly. Or if you prefer live video help… just connect with us via Facetime, Facebook Messenger, Google Duo, WhatsApp or Skype.

We designed Chainlift to work with all 12, 11, 10, 9, & 7 speed chains.

Chainlift will work on most 1x drivetrains. However, there may be some on-road 1x drivetrains with short cage derailleurs and small cassettes that will not have enough chain length for Chainlift to work. If you think you fit that description, just email us a photo of your drive train and we’ll let you know quickly before you order. Mail to: info@chainlift.com

No, Chainlift only works on bikes with rear derailleurs.

Please watch our instructional video (click here) and visit the chart here (chart). Or if you don’t find your model on the list or don’t know your model, DO NOT WORRY. We will personally help you choose the right one. Just take a picture of your derailleur with your phone and email it to us (mail to: info@chainlift.com). We will reply quickly. Or if you prefer live video help, just connect with us via Facetime, Facebook Messenger, Google Duo, WhatsApp or Skype.

great product

easy to use after watching the video!

Chain lift

Ottimo 👌 strumento ben fatto e facile da usare bravi e complimenti

Ottima idea

Attrezzo fatto molto bene e curato nei particolari. Funziona egregiamente, comodo per la pulizia della catena e il rimontaggio della ruota.

Very innovative tool

Chainlift is a great product, but you need to get used to it. It requires a bit of practice. My applications include wheel change, regular maintenance, and home servicing, and this Chainlift is practical and works great for me

Clean fingers

The chain lift works as advertised and makes bike maintenance cleaner and easier. However, you must watch the videos before you use it for the first time. It isn't intuitive how to move the arms, some require you to pull them away from the joint first. Just saying. I would purchase again.

Game Changer/Fantastic Customer Support

"Game Changer/Fantastic Customer Support
Chainlift is an ingenious product that makes removing the rear wheel for car transport and cleaning a breeze, especially for those like me for whom tools are sometimes considered dangerous weapons! The instructional videos definitely shorten the learning curve. Fernando and the staff at Chairlift are VERY HELPFUL! They identified the best insert pin for a decade old SRAM derailleur and overnighted to me without charge in time for an imminent road trip. For a bike enthusiast but near failure at anything mechanical, Chainlift is right up there with the zipper and paper clip!"

Chairlift is an ingenious product that makes removing the rear wheel for car transport and cleaning a breeze, especially for those like me for whom tools are sometimes considered dangerous weapons! The instructional videos definitely shorten the learning curve. Fernando and the staff at Chairlift are VERY HELPFUL! They identified the best insert pin for a decade old Sram derailleur and overnighted to me without charge in time for an imminent road trip. For a bike enthusiast but near failure at anything mechanical, Chainlift is right up there with the zipper and paper clip!

Excellent customer service

Great product - Great customer service

Bought it a year ago, had a technical issue with mine - items was replaced and got a new one in 48h. Love that product, really helpfull when cleaning the bike.

Takes some practice but very useful for maintenance and storage.

Like any specialty tool it takes some practice to use it the most efficiently. Its best to keep the chain in the middle of the cassette. With larger cassettes you have to get used to the angle and direction you drop the wheel out so you don't smack the chain or derailleur. But if you do it once you see the angle and it becomes easy.

It also holds the chain taught enough you can run the cranks to clean the chain quite well.

The BEST thing its at is for car transport. Don't have a bike rack? Hate the chain rattling around in the trunk and falling off? Think doing the rear wheel is annoying? Buy this instead of a bike rack and solve all the little annoyances that come with trunk packing a bike.

Hi Alec,
We want to thank you for your order and also for taking the time to leave a review! I am sorry you are having trouble on certain bikes. I think we can help as the tool does work well with larger range cassettes..

I'd like to start with understanding your bike(s). Please send me a picture of the rear derailleur of each of your bikes.

We would also be happy to do a video call with you at your convenience.

Thank you for your patience and support!

Black friday/cyber monday sale!

Verified Customer Reviews